Currently, the chat flow and scheduling are based on a global profile, which applies settings uniformly for all members. To enhance flexibility and efficiency, we propose the following improvements:
1. Personalized Chat Flow & Saved Replies:
• Allow individual members to set their own saved replies based on their preferences.
• Admins can still set global saved replies, but members should be able to save and use their own local replies.
• Improve message shortcuts by displaying a preview of the saved reply, helping users remember the content before sending it.
2. Time Zone-Based Scheduling:
• Members from different time zones (India, Indonesia, Singapore, and the UK) provide 24/7 support.
• Instead of a global schedule, allow members to set their own working hours based on their local time zones.
• Ensure that the system accurately manages availability based on individual schedules rather than a one-size-fits-all approach.
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Arjun