Automate 70% of Customer Inquiries and Free Your Support Team
Live Chat & AI Chatbots made simple. Join thousands using Charla to improve customer experience.
Companies in with Charla
Launch Your Chatbot In No Time
Train on Your Data
Connect Your Tools
Publish Everywhere
Omnichannel Live Chat and AI Chatbot to Automate Support Across Website, WhatsApp, Instagram, Telegram, and Messenger
AI Chatbots + Automated ChatFlows
Easily connect Charla to your favorite tools or any API. From processing refunds to updating your CRM, your AI agent handles everything through the right integrations.
Built-in Knowledge Base
Stop wasting your time answering the same repetitive questions. By giving your answers a dedicated, organized home, you empower your customers to find exactly what they need in just seconds.
Charla fits perfectly on your website, maintaining your unique domain and theme for a seamless look. Plus, your chatbot automatically learns from every article to provide instant, effortless AI support.
Unified Inbox
Connect your account with Messenger, Instagram, Telegram, WhatsApp and Email to bring every conversation into one place.
With Charla Unified Inbox, you can manage interactions effortlessly across teams without switching apps.
Proactive Conversations
Get a glimpse of visitors who are currently visiting your website and identify and engage with potential customers.
Customizable Widget
Customize your chat widget to match your brand color, icons and language.
Remain GDPR compliant with our GDPR consent form.
Complete Helpdesk
Efficiently address email inquiries and manage extended conversations through our Helpdesk. Respond to and send messages from your domain, all while leveraging the comprehensive features of a ticketing platform—including agent assignments, tags, and internal notes.
Customer Feedback
Ensure you provide top-notch customer service using our Customer Feedback functionality. Gain insights into what concerns or delights your customers, all while identifying your top-performing agents.
Insights Dashboard
Features and tools to manage
every aspect of your conversations
Chat on the Go
Native iOS and Android Apps are available so your agents are always connected
Knowledge Base
Deliver instant answers through our integrated Knowledge Base and Help Center Widget
Messenger Integration
Send and Receive Messages incoming from your Facebook Messenger Page
Easy Integration
Install Charla widget in minutes using our WordPress, Magento, and Shopify extension
Online Hours
Set your availability to chat using Charla online hours schedule.
Notifications
Get notified with a popup and sound whenever you have a new message
Tagging
Segment visitors by meaningful tags
Saved Replies
Created canned responses to quickly reply to your visitors
Visitor Insights
Get visitor location and detailed history.
Chat Transcripts
Get missed or all chat transcripts sent to you by email
Triggers
Warmly greet your visitors with a personalized message when they land on a specific page or spend some time on your page or site.
AI Chatbots
Train your very own AI Chatbot with your unique data in under a minute.
Multi-Site Support
Support unlimited sites on the same account with one Inbox
Visitor Tracking
See which pages your visitor is currently browsing.
Helpdesk
Full ticketing system for long running conversations
Reporting Dashboard
Track your important KPI and measure your agents capacity
Customer Feedback
Measure customer experience and identify your top performing agents
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