open3 weeks agoWhen I reply to customers through messenger / Instagram / and or other platforms I would like the Charla chat for the given customer synchronized auto...Read more
open4 months agoCurrently, the AI chatbot only provides text-based replies when referencing articles from the knowledge base. We would like the chatbot to be able to ...Read more
open6 months agoIt would be great if you could add an option like Intercom, where users can't reopen a closed chat and must start a new one. Having one long chat thre...Read more
Good idea but imagine users downloading a thread that started three or more months ago. That’s why I suggested in another post keeping each chat as a single session, with the agent closing it once the conversation ends, that way users can download a short chat file.
Steve