Send a Message To Customer If No Agent Response After A Certain Period Of Time
The option to send a chat message after a customer sends a chat, and there has been no response by an agent for, say 30 seconds. So something like “All our agents are busy, please continue to hold and we
WhastApp Tick In App When Agent Message Delivered
In the new WhatsApp integration, when we send a customer a reply message, there is no tock available to show that the message was successfully delivered (as it does for normal chat). Can we get a confirmation tick to appear
Allow better spacing in chatflows.
So when creating a chat flow, it would be good to either have the option for line breaksor paragraphs in a message, or to allow chatflow where the bot can send 2 messages without waiting for a response. An example
Windows App Minimize On Close
As this is just an electron wrapper around the web app, their should be a toggle option to allow the window to minimise on close, rather than close completely. Its one of the big bug bears with non native windows
13 Nov
Multiple triggers to generate a chatflow response
In other chat systems you can combine multiple triggers to generate the required “chatflow” response. So, for instance, you could have the time on site PLUS day of week, etc.. I have attached the options that are in Jivochat as
Chatflow sequences based on answer given
For example, when a customer is asked to leave a message and email, in Jivochat for instance, it asks for the name and email as a separate field response prior to then asking for the question. Having multistep chatflows could
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