Author: Dave

It would be good to track clicks on knowledgebase articles within the chat window. That way we can see which articles are getting traction and have the ability to address concerns, if say, a particular article is getting a lot

It would be good to have the ability to change the text on the Send us a message link. Ideally to have two options, 1 for when agents are available, and one when they are offline or outside working hours.

The option to send a chat message after a customer sends a chat, and there has been no response by an agent for, say 30 seconds. So something like “All our agents are busy, please continue to hold and we

In the new WhatsApp integration, when we send a customer a reply message, there is no tock available to show that the message was successfully delivered (as it does for normal chat). Can we get a confirmation tick to appear

As this is just an electron wrapper around the web app, their should be a toggle option to allow the window to minimise on close, rather than close completely. Its one of the big bug bears with non native windows

For example, when a customer is asked to leave a message and email, in Jivochat for instance, it asks for the name and email as a separate field response prior to then asking for the question. Having multistep chatflows could