1) Immediate AI Agent Triggering Currently, users need to send two messages before the AI Agent responds. It would be more intuitive if the AI Agent activated immediately upon the first message maby in combination with the “Required Fields” request
Please consider enabling Markdown rendering in the Chat Widget, at least for AI and Agent messages. AI responses often include bold text or links in Markdown, which would look much clearer and more professional if rendered. Without rendering, these elements
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Local time zone in Customer emails
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