Add the option to apply an emoji (like Thumbs Up) to acknowledge a previous text bubble, not unlike what is possible within Facebook Messenger. (see screen capture provided)
Knowledge base API
Charla widget Code – Google Tag Manager
Self Service Portal
Data Source: Shopify Products
CCs in Tickets
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Knowledge base API
YehiaCharla widget Code – Google Tag Manager
YehiaSelf Service Portal
YehiaData Source: Shopify Products
QuynhCCs in Tickets
Yehia