When a user is chatting with a customer, they may need to escalate the conversation to a higher-level agent. In such cases, the ability to transfer or invite another agent is essential. Therefore, this feature is a must-have.
Data Source: Shopify Products
CCs in Tickets
Ability To Change “Send us a message” Text
Chat Closure
Retract widget when chatting even in offline mode
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Data Source: Shopify Products
QuynhCCs in Tickets
YehiaAbility To Change “Send us a message” Text
YehiaChat Closure
AlexRetract widget when chatting even in offline mode
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