open3 months agoEnable the support manager to manually select closed support tickets for conversion into knowledge base articles with AI assistance. This provides con...Read more
duplicate10 months agoAllow fetch the Knowledge Base categories and articles from your system to our sites.
This is a good option because it will help with the following...Read more
open2 months agoIt would be good to track clicks on knowledgebase articles within the chat window. That way we can see which articles are getting traction and have th...Read more
This is essential; I did not realize it until I created a list of articles and had to start over to rearrange them. If we can sort the categories, I think it would be too for the developers to implement for the articles.
I also second this. Its something that needs to be addressed as its very important which order the articles appear, especially if you add an important one at a later date that needs to be at the top of a list.
Either drag and drop like the categories would work, or even adding a new field to each article so you could order them by number would work, but drag and drop would be perfect.
elaine