open3 months agoCurrently, the AI chatbot only provides text-based replies when referencing articles from the knowledge base. We would like the chatbot to be able to ...Read more
open5 months agoIt would be great if you could add an option like Intercom, where users can't reopen a closed chat and must start a new one. Having one long chat thre...Read more
open5 months agoCurrently, when we make an update, it doesn’t show up immediately on the widget. End users have to refresh the page to see the changes. The same...Read more
Good idea but imagine users downloading a thread that started three or more months ago. That’s why I suggested in another post keeping each chat as a single session, with the agent closing it once the conversation ends, that way users can download a short chat file.
Steve