It would be great if the different tags when selected by the visitor, can send a different question message. Currently multiple tags send the visitor to the same question message.
open6 months agoHi, afaik Charla currently supports just one webhook event, which is when a new chat receives the first message. It would be great though to send a we...Read more
open3 months agoAs a support manager, I work with multiple companies (e.g., jujuhosting.com, rocketlauncherweb.com, univahost.com), all using Charla. Currently, I mus...Read more
open2 months agoWhen a user is chatting with a customer, they may need to escalate the conversation to a higher-level agent. In such cases, the ability to transfer or...Read more
Martin