open3 months agoEnable the support manager to manually select closed support tickets for conversion into knowledge base articles with AI assistance. This provides con...Read more
open3 months agoCurrently, the AI chatbot only provides text-based replies when referencing articles from the knowledge base. We would like the chatbot to be able to ...Read more
completed7 months agoHaving POST and GET APIs for the knowledge base would be a total game-changer, as it can be used to synchronize Charla's knowledge base with internal ...Read more
Michal