Actually the Charla pop up window is closed, if the customer navigates to another webpage. Much more customer friendly would be if it stays open. Other chat tools can do that, so it seems possible.
completed10 months agoActually the Charla pop up window is closed, if the customer goes to another webpage. Much more customer friendly would be if it stays open. Other cha...Read more
open10 months agoWhen you archive a chat, customer should auto receive a message [Chat Ended]and the chat box should automatically close down. The way it is, there is...Read more
open2 months agoThe option to send a chat message after a customer sends a chat, and there has been no response by an agent for, say 30 seconds. So something like &qu...Read more
This works now, however there is no option for the customer to close the chat session. So whilst it is good for the customer that the window stays open whilst chatting, it should happen that when the customer has finished the conversation, and clicks the close button to minimize the chat, at that point the chat should stop keep popping up.
Without this or a manual option to close chat, the customer can never stop the chat window popping up for the next 5 minutes until the timer stops, which is REALLY annoying and a bad UX
Carsten