16 Oct
Please add an SEO-friendly publishing option for the Knowledge Base. Today it’s only available as a JS embed that renders client-side, so search engines see an empty shell and can’t index articles. This blocks organic discovery, rich results, and clean, shareable URLs.
Ideal solution: allow hosting the KB on a custom subdomain via CNAME (e.g., help.example.com) with server-side rendering or static generation. Deliver fully rendered HTML for articles, categories, and search results; generate canonical URLs, sitemap.xml and robots.txt; support basic branding (logo, colors), metadata (title/description, Open Graph/Twitter), optional structured data (FAQ/Article/HowTo), and simple analytics integration (e.g., GA4/Tag Manager). Managed TLS on the custom domain would make setup trivial.
Minimum alternatives that would still solve the core problem: offer a static export we can host on our CDN; or expose a read-only KB API so we can statically build and host the KB ourselves. Like this idea: https://charla.com/idea/kb-rest-api/
Expected outcomes/acceptance: visiting a KB article on our subdomain returns fully rendered HTML without requiring JS for primary content; articles appear in search results under the subdomain; sitemap.xml lists all public articles with last-modified dates; canonical URLs are stable and shareable; and admins can configure basic branding and analytics. This would unlock SEO, reduce support load through self-service deflection, and make the KB a first-class, linkable destination.
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Joseph