29 Oct
The Problem: A significant number of spam emails are automatically creating support tickets, which clutters up our ticket queue. This makes it harder to find and respond to legitimate customer issues and forces our team to spend valuable time manually sorting and deleting junk tickets.The Solution: Implement an integrated spam filter that automatically detects and prevents junk emails from becoming tickets.This system should move suspected spam to a separate folder where it can be reviewed. This ensures no legitimate emails are lost, while keeping the main ticket queue clean.Benefits of this feature:•A clean ticket queue, free from spam.•More efficient use of our support team’s time.•Faster response times to actual customer inquiries
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Raymond