Board: Charla Feature Requests

It would be good to track clicks on knowledgebase articles within the chat window. That way we can see which articles are getting traction and have the ability to address concerns, if say, a particular article is getting a lot

It would be good to have the ability to change the text on the Send us a message link. Ideally to have two options, 1 for when agents are available, and one when they are offline or outside working hours.

Ability for 30 minute increments as many businesses operates this way.

It would be great if the backend were translated into another language; in our case, we would be delighted with Spanish.

Track openings and clicks of links in e-mail/ticket

widget.js is about 240kb, which is a lot. Can this be reduced?

The option to send a chat message after a customer sends a chat, and there has been no response by an agent for, say 30 seconds. So something like “All our agents are busy, please continue to hold and we

In the new WhatsApp integration, when we send a customer a reply message, there is no tock available to show that the message was successfully delivered (as it does for normal chat). Can we get a confirmation tick to appear

To be able to add leads as subscribers