13 Nov
Multiple triggers to generate a chatflow response
In other chat systems you can combine multiple triggers to generate the required “chatflow” response. So, for instance, you could have the time on site PLUS day of week, etc.. I have attached the options that are in Jivochat as
Chatflow sequences based on answer given
For example, when a customer is asked to leave a message and email, in Jivochat for instance, it asks for the name and email as a separate field response prior to then asking for the question. Having multistep chatflows could
KB Rest API
Allow fetch the Knowledge Base categories and articles from your system to our sites. This is a good option because it will help with the following: 1. Website owners not required to double-generate the same categories / articles on your
Keep the chat pop-up window open; even when the customer navigates to an other webpage
Actually the Charla pop up window is closed, if the customer navigates to another webpage. Much more customer friendly would be if it stays open. Other chat tools can do that, so it seems possible.
Let the Chat popup open if customer changes Webpage
Actually the Charla pop up window is closed, if the customer goes to another webpage. Much more customer friendly would be if it stays open. Other chat tools can do that, so it seems possible.
Brand Logo on Web Button
Would be great to be able to put an icon of your brand on the page widget.
Allow Your Own Brand Name on Transcript Email
Transcript email to customer has “Charla” in message. Our customers won’t open or know who it’s from. Let us use our own brand name especially on Premium version which I have.
Chat Closure
When you archive a chat, customer should auto receive a message [Chat Ended]and the chat box should automatically close down. The way it is, there is no signal the chat is over and customer is left dangling, wondering what to
Woocommerce Order Tracking
Can the ai bot or support have automatic answer when a user usbmits their order id so it tracks the order?
Media Files as training data in the Chatbot
Hi, do you have future plans to implement the attachment of media files (images, video, audio) from the knowledge base and have the Charla bot retrieve and display it in the chat or inbox?
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