Charla Feature Requests – Page 16

Enrich visitor details with email and username using the Javascript SDK

Add the ability to delete contacts and conversations for Admins.

Keep offline messages persistent whenever the site visitor returns to the website

Offer layout alternatives to the help center

A self service portal for visitors where they can track their previous tickets and messages

Use an AI agent with knowledge from the tickets, previous conversations, and knowledge base

Ability to add other emails when creating/responding to a ticket

Have a dedicated MacOS Desktop app similar to the current Windows App

Receive and send incoming WhatsApp message directly from Charla Inbox

Mark certain fields as mandatory in the chatflow

Board: Charla Feature Requests