Board: Charla Feature Requests

Currently, the AI chatbot only provides text-based replies when referencing articles from the knowledge base. We would like the chatbot to be able to include direct URLs/links to the referenced articles in its responses. Current Behavior: AI chatbot participates in

As a support manager, I work with multiple companies (e.g., jujuhosting.com, rocketlauncherweb.com, univahost.com), all using Charla. Currently, I must log out and log in with different accounts to manage each organization. It would be incredibly helpful if Charla allowed users

Feature Request: Add the ability to recover accidentally deleted Tickets and Chats.

Hi, can we have a feature on android and ios to enable keep ringing option in application so that we won’t miss any potential customers.

Just in case the user closes the widget and the agent sends a message afterward, can we still show a popup message in the chat row? Also, you’ve added Triggers & Actions: when the user opens the widget, can we

Hi, can you please give feature like keep running in background so that even if by mistake we close the application, we won’t miss message. I need this for windows but I believe everyone would be needed this.

Display when an agent is live to website visitors – similar to chatra

Enable the ability to automatically send targeted emails or display popups to users based on specific behaviors or conditions, such as signing up a certain number of days ago or visiting key pages like the pricing page. How it Works: