Board: Charla Feature Requests

To provide a seamless experience and maintain accurate user histories, we should ensure that users are uniquely identified even when they sign in from multiple devices or browsers. Intercom supports this by allowing us to identify users with a unique

Hi, I’ve encountered an issue with the current Charla widget embed code when used through Google Tag Manager (GTM). The existing script relies on ES6 features such as arrow functions and const declarations, which are not fully supported in all

It would be great to have a built-in “News & Updates” feature directly within the widget. This would allow us to share quick announcements or important updates with our visitors without relying on a separate app. Ideally, it could appear

It would be helpful if the widget could automatically translate the articles when the language changes — or at least let us write versions in different languages. Since we serve customers globally, this would really improve the experience. I also

Could you please take a look at the ticket view on mobile? The text appears squeezed and poorly formatted, which makes it hard to read. It would be great if the layout could be adjusted for better readability on smaller

Please adjust the form title location by placing it within the form container and reducing its text size. It does not appear visually appealing, as shown in the attachment with two bold messages stacked under each other.