Tickets do not appear on the mobile app.
I noticed the ticket section isn’t available on the mobile app. Are there any plans to add it? If not, it would be better to route all email messages directly to the chat section. and I recommend in another feedback
Route Incoming Emails to Chat, Not Tickets
Please make sure that when customers send us emails, they appear in the chat section of our dashboard, not as tickets. This is how most live chat platforms like Intercom handle it, and it helps keep conversations organized and easier
Prevent Tickets via Visitors
I would like to suggest adding an option to prevent visitors from creating tickets when they send us an email. Tickets should only be created by agents.
28 Apr
Email Flow : Visitor has been offline
When a visitor is offline, they receive an email, which is great. However, when the visitor replies to that email, it creates a ticket instead of continuing the chat session. Is this normal? Shouldn’t their reply appear in the chat
Mobile Bug
Please resolve a bug in the mobile app where messages sent to users do not arrive immediately, requiring users to refresh to view them. Note: Messages arrive fast when using the dashboard.
One Conversation = One Topic
It would be great if you could add an option like Intercom, where users can’t reopen a closed chat and must start a new one. Having one long chat thread with the same user can get confusing, especially when they
Video attachments not recived
I have been testing the email functionality and noticed that it is not forwarding video attachments, only images. Could this issue be resolved? We have numerous clients who send us clips of their dashboards or videos from their phones for
27 Apr
Improving Ticket Reply Flow
Please move the reply box below the latest incoming customer message. This follows best practices because it ensures agents read the conversation before replying, keeps a natural conversation flow, and reduces mistakes. Optionally, you can add a “Reply” button at
27 Apr
Embedding in Saved Replies
Could you kindly enable the embedding of JavaScript or images into the saved replies? If possible, allowing images for now would suffice, as we occasionally need to share visuals with our clients.
Widget refresh issue
Currently, when we make an update, it doesn’t show up immediately on the widget. End users have to refresh the page to see the changes. The same happens when an agent goes from offline to online — users won’t know
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