SMTP Email Sending
Considering this is a support tool, it’s very bad when communication emails go to spam. It also looks highly suspicious when you see a crazy long weird email address followed by “on behalf of”. If I could send Ticket emails
Member-Based Chat Flow & Scheduling
Currently, the chat flow and scheduling are based on a global profile, which applies settings uniformly for all members. To enhance flexibility and efficiency, we propose the following improvements: 1. Personalized Chat Flow & Saved Replies: • Allow individual members
Pre-chat form
Establish a form that must be completed with certain mandatory fields in order to access the chat.
Form to Email Helpdesk
It would be great if you could add form to email feature, So all customer inquires can be handled with this software
Enhancements for AI Agent Interactions
1) Immediate AI Agent Triggering Currently, users need to send two messages before the AI Agent responds. It would be more intuitive if the AI Agent activated immediately upon the first message maby in combination with the “Required Fields” request
29 Jan
Create an event for Chatwindow Close
It would be nice to have an event that can trigger when somebody closes the chat. This way we can trigger things to happen after the chat ends. In my case it would open up a separate contact button on
Zapier – Two way sync
The title says it all. I’m looking for a way to trigger a Zapier workflow based on specific chat answer / stage, get data and send it back to the conversation. I am looking to replicate this step from Intercom
20 Jan
Markdown rendering in the Chat
Please consider enabling Markdown rendering in the Chat Widget, at least for AI and Agent messages. AI responses often include bold text or links in Markdown, which would look much clearer and more professional if rendered. Without rendering, these elements
Send the last message as an Email if the User is detected Offline
Send the last message as an Email if the User is detected Offline after some time of inactivity.
02 Jan
Problems with message synchronization.
It may or may not be a bug, but in the Android app messages are not updated automatically, you need to leave the conversation and enter again to see the most recent messages.
Recent Comments
Chat Closure
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