Open/Copy links from the iOS/Android apps

Add the feature to copy text or links from the app

Saved replies

Allow saved replies in tickets.

Manage contacs and create forlders

Be able to completely manage contacts, delete them individually or in bulk, and create folders to organize them by properties. Additionally, have the option to delete contacts or be prompted to register a contact that arrives as a page visitor.

Hide chat outside of scheduled hours

The option to hide the chat widget when outside of the scheduled hours.

Email Customization for Message Responses

Request to have customization of the following in emails sent to users: Colour, Font, Logo, Company Name, Personalized Header and Footer

Change chat icon

Uploading our own chat icon would be great

Signatures

We need images for the logo and links to create signatures. Right now, it only lets us use text.

Retract widget when chatting even in offline mode

The widget is not retracted fully in offline mode, leaving very small space for messages

Auto translate chatflows/greetings

Translate the chatflows/greetings automatically based on site visitor browser settings

chat sessions lost

Please address the issue concerning chat sessions; they are lost once the user closes the browser.