Copy & Pase (image)
Allowing users to paste images directly into the chat while conversing with a support team would streamline the process. Currently, users must take a screenshot, save it to their PC, attach it, and then send it, which is a lengthy
upload videos via mobile app
Allow us to upload videos via the mobile app, it seems we can only upload images at this stage.
Saved Replies on mobile app
Saved replies are not available on the mobile app, which is very important for us.
Hold Paragraph Spacing In Messages
Currently to have any structure to messages you need to send multiple short texts. Ideally it would be nice to be able to make a few quick points and have them all in the one message without being condensed into
Traditional Chinese support
In order to promote this service to business owners in Taiwan and other regions using Traditional Chinese, we hope you can add support for Traditional Chinese (including interface and bot replies).
Chrome browser cannot sign out
In Chrome when you click on the agent’s picture, you cannot get to the sign out link. You can get to>>settings>>your profile – but you can’t sign out from there
Admin reset passwords
I had to contact support to get help with this, Charla’s emails were bouncing. It would be very helpful if the admin could reset team members passwords.
03 Dec
Emoji / Emoticon as a reply to text bubble
Add the option to apply an emoji (like Thumbs Up) to acknowledge a previous text bubble, not unlike what is possible within Facebook Messenger. (see screen capture provided)
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