Customize ticket title
Customize the ticket title upon creation (Ticket #1000) pattern
Agent : Chat status
Enable the agent to switch the status from closed to open, as currently, once the chat is closed, there is no method available for the agent to reopen it.
28 Aug
Widget : cursor position
Please adjust the cursor position so that when a user opens the chat widget, it automatically goes to the “Type here” field.
Push notifications
Enable push notifications for the widget to receive updates such as news, latest features, etc., along with images.
Support tickets on mobile
Create and reply to tickets from within the mobile app.
DKIM Verification for tickets
Make sure the customer email is DKIM verified to improve with deliverability
26 Aug
Multiple Options Tags
It would be great if you could align the tags horizontally, similar to the article button. that’s how it should look like, like all other major chat platforms. Thanks
Chat Rating
Once the chat session is closed, the user should receive a rating notification. Currently, when we end the chat, nothing happens. Yes they can click the review button on the top right corner, but they should get some kind of
KB embedding
The knowledge base embedding needs refinement. I embedded code from another website, and it displayed on my dashboard, but when sent to the customer, nothing appeared. Additionally, please ensure it’s resizable based on the user’s device.
Recent Comments
Knowledge base API
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