21 Nov
Show Live Visitors No. on top
Currently the number of Live visitors are at the bottom of the page, if you have 50 visitors, you have to scroll right to the bottom to know. Instead, Solution, show the number of the visitors on the side bar
Expand widget when view articles
Provide the ability to expand the widget window when viewing articles
Display Message, if no agent responds within a specific time frame
It would be great to schedule a message to appear if no agent responds within a specific time frame, such as 2 minutes.
Windows App Minimize On Close
As this is just an electron wrapper around the web app, their should be a toggle option to allow the window to minimise on close, rather than close completely. Its one of the big bug bears with non native windows
13 Nov
Multiple triggers to generate a chatflow response
In other chat systems you can combine multiple triggers to generate the required “chatflow” response. So, for instance, you could have the time on site PLUS day of week, etc.. I have attached the options that are in Jivochat as
Woocommerce Order Tracking
Can the ai bot or support have automatic answer when a user usbmits their order id so it tracks the order?
Media Files as training data in the Chatbot
Hi, do you have future plans to implement the attachment of media files (images, video, audio) from the knowledge base and have the Charla bot retrieve and display it in the chat or inbox?
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