Terms & Conditions
By downloading Charla mobile apps or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to Charla.
Charla is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.
The Charla app stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Charla app won’t work properly or at all.
You should be aware that there are certain things that Charla will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but Charla cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.
If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.
With respect to Charla’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Charla accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.
At some point, we may wish to update the app. The app is currently available on – the requirements for system(and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Charla does not promise that it will always update the app so that it is relevant to you and/or works with the version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.
Prohibited Use
Users of the Charla live chat service are strictly prohibited from using the platform to send spam, bulk messages, or unsolicited communications, including but not limited to promotional emails, advertisements, or marketing messages, to any individual or group without their explicit consent. Violation of this clause may result in immediate suspension or termination of your account.
You may also not use the Services, directly or indirectly, in connection with any illegal, fraudulent, abusive, or otherwise prohibited activity. Without limiting the foregoing, you may not use the Services to operate, promote, facilitate, or provide services to or on behalf of:
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Gambling and betting: Online casinos, sports betting, wagering, lotteries, betting exchanges, or other gambling or wagering services, except where expressly authorized by us in writing.
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Adult and sexually explicit content: Pornography, sexually explicit material, escort services, prostitution, sexual services, or platforms primarily offering sexually explicit content.
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Illegal drugs and controlled substances: The sale, distribution, promotion, or facilitation of illegal drugs or controlled substances.
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Weapons and regulated goods: The unlawful sale or distribution of firearms, ammunition, explosives, or other regulated weapons or goods.
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Fraud and financial crime: Fraud, scams, phishing, money laundering, terrorist financing, pyramid schemes, Ponzi schemes, or other deceptive or fraudulent activities.
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Financial services without required authorization: Unlicensed financial, investment, lending, payment, cryptocurrency, money transmission, or similar services where a license or regulatory authorization is required.
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Counterfeit and infringing goods: Counterfeit products, unauthorized replicas, stolen goods, or activities that knowingly infringe intellectual property or other third-party rights.
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Hate, extremist, or violent content: Content or services that promote terrorism, violent extremism, or unlawful violence.
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Illegal marketplaces: Services primarily facilitating the sale or exchange of illegal goods or services.
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Malware and cyber abuse: Malware, ransomware, credential theft, phishing, hacking services, botnets, or tools primarily intended to facilitate unauthorized access or attacks.
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Spam and abusive communications: Unsolicited bulk messaging, unlawful automated communications, or other activities that violate applicable anti-spam or communications laws.
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Content or services that facilitate illegal activity: Any service whose primary purpose is to facilitate, promote, or materially assist unlawful activities.
We reserve the right to determine, in our reasonable discretion, whether a particular use, business, product, service, or activity violates these restrictions. We may suspend or terminate access to the Services where we reasonably believe that the Services are being used in violation of these Terms, applicable law, or our Acceptable Use Policy.
LTD Terms
If you have an LTD plan, your are entitled to use Charla on websites you own. You are not eligible to resell or invite your customers under your account.
Changes to This Terms and Conditions
We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page.
These terms and conditions are effective as of 2020-06-13
Contact Us
If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at support@getcharla.com
