It would be good to have the ability to change the text on the Send us a message link. Ideally to have two options, 1 for when agents are available, and one when they are offline or outside working hours.
This would make it easier to distinguish for the visitor whether they are going to be able to get an immediate response or wait for a reply.
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Yehia
August 5, 2025You can do this currently using the client side sdk using something like this: document.querySelector(‘charla-chat’).shadowRoot.querySelector(‘.start-conversation .label’).innerText = “Yes, please”
Dave