We’re enjoying the platform, but have noticed support responses are taking several days, and the AI agent is not doing a grate job. I wish if you could tackle this issue and take our messages very seriously and not ignoring us.
open4 months agoEnable the support manager to manually select closed support tickets for conversion into knowledge base articles with AI assistance. This provides con...Read more
open4 days agoThe Problem The current two-status system ("Open" and "Closed") is inefficient. It makes it difficult for clients and managers to ...Read more
open9 months ago1) Immediate AI Agent Triggering
Currently, users need to send two messages before the AI Agent responds. It would be more intuitive if the AI Agen...Read more
NAG