Retract widget when chatting even in offline mode
The widget is not retracted fully in offline mode, leaving very small space for messages
Translation for notifications emails
Translation all customer facing notification emails
Branded Notification emails
Whitelabel notifications email with company logo and from email address.
Expand widget when view articles
Provide the ability to expand the widget window when viewing articles
Media Files as training data in the Chatbot
Hi, do you have future plans to implement the attachment of media files (images, video, audio) from the knowledge base and have the Charla bot retrieve and display it in the chat or inbox?
Local time zone in Customer emails
Use local timezone in customer communications
Customize ticket title
Customize the ticket title upon creation (Ticket #1000) pattern
Ability to add attachment on ticket creation
Ability to add attachment on ticket creation
Clickable links in chats
Make all urls in messages sent by the visitor or agent clickable
Support tickets on mobile
Create and reply to tickets from within the mobile app.
Recent Comments
Allow Your Own Brand Name on Transcript Email
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