Yehia – Page 2

Pull all the chat history from the server even if the customer was disconnected

Make sure the customer email is DKIM verified to improve with deliverability

Add custom attributes to the visitor, such as company or employees count.

Ability to add enrich visitor profile with email/name/phone number from the Client-side SDK.

Enrich visitor details with email and username using the Javascript SDK

Add the ability to delete contacts and conversations for Admins.

Keep offline messages persistent whenever the site visitor returns to the website

Offer layout alternatives to the help center

A self service portal for visitors where they can track their previous tickets and messages

Use an AI agent with knowledge from the tickets, previous conversations, and knowledge base

Author: Yehia