Once the chat session is closed, the user should receive a rating notification. Currently, when we end the chat, nothing happens. Yes they can click the review button on the top right corner, but they should get some kind of notification.
open4 months agoJust in case the user closes the widget and the agent sends a message afterward, can we still show a popup message in the chat row?
Also, you've ad...Read more
open11 months agoWhen you archive a chat, customer should auto receive a message [Chat Ended]and the chat box should automatically close down. The way it is, there is...Read more
open3 months agoWhen a user is chatting with a customer, they may need to escalate the conversation to a higher-level agent. In such cases, the ability to transfer or...Read more
NAG