Hi everyone,
Could you please take a look at the issue with how emails are displayed in the ticket system? Right now, they’re difficult to read and poorly formatted — I had to open my email account directly just to view one properly. It seems Charal is treating all incoming emails as plain text, but many of our clients include images and email signatures, which aren’t displaying correctly.
It’s important that agents can view emails in their original format for clarity and professionalism. Appreciate your help in getting this resolved.
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Raymond Furre
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