Could you please enable the redirection of users to our own GDPR – Privacy Policy URL instead of Charla’s? What is the benefit of concealing the Charla logo if it redirects users to a Charla page? Thank you.
open4 weeks agoWhen I reply to customers through messenger / Instagram / and or other platforms I would like the Charla chat for the given customer synchronized auto...Read more
open6 months agoTo provide a seamless experience and maintain accurate user histories, we should ensure that users are uniquely identified even when they sign in from...Read more
completed6 months agoHi,
I’ve encountered an issue with the current Charla widget embed code when used through Google Tag Manager (GTM). The existing script relie...Read more
Hello, I hear you, but the problem is it’s us (Charla) thats processing and storing the data, not the site owner, so I think it has to be our privacy policy. Please share your thoughts.
It’s not a big deal; there’s no need to worry. We already have a cookie consent feature on our platform, and our policy is clearly communicated to all users, and since we can disable it that is good for us.
However, it is necessary to prepare a DPA if you don’t already have one, as your clients from the EU are required to sign it with you, and we will be requesting it once we start using your platform on our website.
NAG