Hi, do you have future plans to implement the attachment of media files (images, video, audio) from the knowledge base and have the Charla bot retrieve and display it in the chat or inbox?
open4 months agoEnable the support manager to manually select closed support tickets for conversion into knowledge base articles with AI assistance. This provides con...Read more
open4 months agoCurrently, the AI chatbot only provides text-based replies when referencing articles from the knowledge base. We would like the chatbot to be able to ...Read more
open4 weeks agoWhen I reply to customers through messenger / Instagram / and or other platforms I would like the Charla chat for the given customer synchronized auto...Read more