Hi, do you have future plans to implement the attachment of media files (images, video, audio) from the knowledge base and have the Charla bot retrieve and display it in the chat or inbox?
open3 months agoEnable the support manager to manually select closed support tickets for conversion into knowledge base articles with AI assistance. This provides con...Read more
open3 months agoCurrently, the AI chatbot only provides text-based replies when referencing articles from the knowledge base. We would like the chatbot to be able to ...Read more
open6 months agoHi, afaik Charla currently supports just one webhook event, which is when a new chat receives the first message. It would be great though to send a we...Read more