open3 months agoIt would be good to track clicks on knowledgebase articles within the chat window. That way we can see which articles are getting traction and have th...Read more
open3 weeks agoThe Problem The current two-status system ("Open" and "Closed") is inefficient. It makes it difficult for clients and managers to ...Read more
open4 months agoEnable the support manager to manually select closed support tickets for conversion into knowledge base articles with AI assistance. This provides con...Read more
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