open2 months agoIt would be good to track clicks on knowledgebase articles within the chat window. That way we can see which articles are getting traction and have th...Read more
open3 months agoEnable the support manager to manually select closed support tickets for conversion into knowledge base articles with AI assistance. This provides con...Read more
open3 months agoCurrently, the AI chatbot only provides text-based replies when referencing articles from the knowledge base. We would like the chatbot to be able to ...Read more
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