When the agent sends a video file, and the user clicks on it, it should open in a new window, similar to most live chat applications, rather than opening in the same window.
open3 months agoJust in case the user closes the widget and the agent sends a message afterward, can we still show a popup message in the chat row?
Also, you've ad...Read more
open8 months ago1) Immediate AI Agent Triggering
Currently, users need to send two messages before the AI Agent responds. It would be more intuitive if the AI Agen...Read more
open4 months agoTo provide a seamless experience and maintain accurate user histories, we should ensure that users are uniquely identified even when they sign in from...Read more
NAG