Hi, afaik Charla currently supports just one webhook event, which is when a new chat receives the first message. It would be great though to send a webhook on additional events.
First example would be “when Charla identifies phone number / email” so I could pass them as well.
One thing that comes to my mind also is the ability to construct webhook requests as buttons for the operator in the Charla UI so that the Operator can for example send a pre-cooked template by email (the automation is handled externally) by sending a request to specific webhook just by pressing a corresponding button.
To simplify the development maybe it could be a good idea to allow such webhooks in short commands which we can add now but then they expand to text only.
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Anton
March 25, 2025Oops I forgot to add one more thing. Is that possible to send the exact URL where the webhook happened? It would be very helpful to identify the desires of the client if that came up when team’s offline. More statistics the better 🙂
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Webhook improvements
Anton
Anton