Status: Open

I want to use Charla in an internal workspace for clients, and would like the ability to charge for technical support, so when a new ticket (question) is submitted, the client pays. Is this something we can do?

I would love to see a dark mode for the app that you can change in your profile or by your system settings. For windows, brower and android app.

Add the possibility to trigger a DM in Instagram and Facebook, when a keyword is added in a comment.

could you make Charla support LINE? or any configuration? https://www.line.me/en/

It would be nice if charla would be automically trained on the posts without adding all the post links manually one by one.

When a live chat is closed, the system currently sends a closure notification to collect user feedback. We request the ability to send the same feedback notification via WhatsApp when the conversation originated from or is linked to WhatsApp. This

We request the ability to fully white-label and customize the live chat widget design so it can be adapted to different website themes and brand identities. Currently, limited styling options restrict how well the chat widget blends with a website’s

In many cases, users switch to other tabs or windows while a live chat is ongoing. When this happens, the chat connection often becomes inactive, and users do not see agent replies unless they return to the tab or refresh