15 Feb
Help Center Web Component not re-initializing in SPA (customElements undefined on route change)
When embedding the Charla Help Center using help-center.js in a React SPA, the Help Center loads correctly on the first visit but fails on subsequent route visits without a full page reload. On failure, exists in the DOM, but customElements.get(“charla-help-center”)
Send Chat Closure Feedback Notifications on WhatsApp
When a live chat is closed, the system currently sends a closure notification to collect user feedback. We request the ability to send the same feedback notification via WhatsApp when the conversation originated from or is linked to WhatsApp. This
Fully White-Label and Customizable Live Chat Widget Design
We request the ability to fully white-label and customize the live chat widget design so it can be adapted to different website themes and brand identities. Currently, limited styling options restrict how well the chat widget blends with a website’s
Add Picture-in-Picture Mode for Live Chat When Users Switch Tabs
In many cases, users switch to other tabs or windows while a live chat is ongoing. When this happens, the chat connection often becomes inactive, and users do not see agent replies unless they return to the tab or refresh
Show Referenced Message When Users Reply to Older Messages
In Charla live chat (including WhatsApp integration), users often reply to previous messages using phrases like “this one” or “that message”. However, when the referenced message is older, outside the current session, or not loaded in the chat view, agents
12 Feb
FrameWrok360.eu
Another challenge with the guys at Charla… A lot of us use a platform with an extraordinary integrated CRM (Questa -> https://framework360.eu ) I’ve already created a small flow that asks for information (name, surname, email, phone number, etc.) from
Tik Tok Integrate
Hey guys, you’re already doing a great job. Since we have a website, Facebook, Instagram, WhatsApp, and Telegram, why not integrate TikTok? What do you think?
Multiple bugs and improvements request
Hi Adam, Number 1 screen: (As you can see it’s not responsive or really readable, sections width should be adjusted) Number 4 screen: (The agent’s name does not appear, so does not fit properly)
26 Jan
Support ticket filter and sort
I would like to see a support ticket filter and sort option in the customer portal. The filter should allow the option to filter on the various filter statuses, and also sort the tickets based on ID, status, subject, created
16 Jan
Ability to resize chat window
the chat window is very small on smaller screens and just in general and so is the info window on the right. The list of chats on the left doesn’t need to be so big and the links panel all
Recent Comments
Webhook improvements
YehiaImprove Chat translation
YehiaChatGpt API
YehiaHelp Center Web Component not re-initializing in SPA (customElements undefined on route change)
ArjunAgent invite in chat & chat transfer
Mauro