Status: Open

Another challenge with the guys at Charla… A lot of us use a platform with an extraordinary integrated CRM (Questa -> https://framework360.eu ) I’ve already created a small flow that asks for information (name, surname, email, phone number, etc.) from

I would like to see a support ticket filter and sort option in the customer portal. The filter should allow the option to filter on the various filter statuses, and also sort the tickets based on ID, status, subject, created

the chat window is very small on smaller screens and just in general and so is the info window on the right. The list of chats on the left doesn’t need to be so big and the links panel all

Goal To measure customer satisfaction and support quality by allowing users to rate their experience after a ticket is resolved. The Problem Currently, we lack quantitative data on how customers perceive our support interactions. Without a feedback loop, it is

Fare in modo che ogni giorno il sistema facesse un refresh/update automatico, magari con una spunta, per impostare se farlo si o no Che ne pensi?