Status: Open

Track openings and clicks of links in e-mail/ticket

widget.js is about 240kb, which is a lot. Can this be reduced?

The option to send a chat message after a customer sends a chat, and there has been no response by an agent for, say 30 seconds. So something like “All our agents are busy, please continue to hold and we

In the new WhatsApp integration, when we send a customer a reply message, there is no tock available to show that the message was successfully delivered (as it does for normal chat). Can we get a confirmation tick to appear

Owners can step down their memeber rights manualy , if accidely anyoneone save it . They will not be able to login as ower next time. this needs to be protected from backend .

Enable the support manager to manually select closed support tickets for conversion into knowledge base articles with AI assistance. This provides controlled curation of valuable support content for the knowledge base. Current Behavior: Support tickets are closed and archived Knowledge

Currently, the AI chatbot only provides text-based replies when referencing articles from the knowledge base. We would like the chatbot to be able to include direct URLs/links to the referenced articles in its responses. Current Behavior: AI chatbot participates in

As a support manager, I work with multiple companies (e.g., jujuhosting.com, rocketlauncherweb.com, univahost.com), all using Charla. Currently, I must log out and log in with different accounts to manage each organization. It would be incredibly helpful if Charla allowed users