Suggestions for Popup Handling and Timing in Chat Widget

Just in case the user closes the widget and the agent sends a message afterward, can we still show a popup message in the chat row? Also, you’ve added Triggers & Actions: when the user opens the widget, can we

Keep running in background

Hi, can you please give feature like keep running in background so that even if by mistake we close the application, we won’t miss message. I need this for windows but I believe everyone would be needed this.

File Size

On the page where the Article are listed there should be a file size so you know there are contents there. I’ve lost the odd article due to hitting the Save Properties button, but you have no way of telling

Show when an agent is live

Display when an agent is live to website visitors – similar to chatra

Behavioral Triggers for Automated Engagement

Enable the ability to automatically send targeted emails or display popups to users based on specific behaviors or conditions, such as signing up a certain number of days ago or visiting key pages like the pricing page. How it Works:

Enable Consistent User Identification Across Devices

To provide a seamless experience and maintain accurate user histories, we should ensure that users are uniquely identified even when they sign in from multiple devices or browsers. Intercom supports this by allowing us to identify users with a unique

Auto-Extract on update

One or both of these feature would be awesome: 1. auto-extract specific websites if the webpage itself changed (commonly used for new dates a new price or sth. like that!) or auto-extract and update a specific webpage on a specific

Charla widget Code – Google Tag Manager

Hi, I’ve encountered an issue with the current Charla widget embed code when used through Google Tag Manager (GTM). The existing script relies on ES6 features such as arrow functions and const declarations, which are not fully supported in all

Email Formatting Issue in Ticket System

Hi everyone, Could you please take a look at the issue with how emails are displayed in the ticket system? Right now, they’re difficult to read and poorly formatted — I had to open my email account directly just to

Request: In-Widget News & Updates Announcement Feature

It would be great to have a built-in “News & Updates” feature directly within the widget. This would allow us to share quick announcements or important updates with our visitors without relying on a separate app. Ideally, it could appear