04 Oct
Deleted conversations/tickets
I have a concern regarding the deletion process of conversations/tickets. What happens to them once they are deleted? Permanently deleting them immediately might cause issues, especially if the deletion was accidental. Could we consider archiving these items for at least
04 Oct
Bug : Automated Responses
The Automated Response should only be sent the first time the customer sends us an email (ticket) not on every reply by them. Thanks
04 Oct
Badge & notification badge
Please consider adding numbered notification badges to these sections. While email and app notifications are effective, a visual badge provides agents with immediate visibility—this is a standard best practice across all live chat platforms I’ve tested.
Full Website Indexing with subpages (via Sitemap or Full Site Crawl)
I would like to have an automatic website indexing feature which scans the complete website including all subpages. For sites with numerous pages, manually entering every subpage is simply not a practical solution for building a complete knowledge base. I
Message send indication
Currently, when I use Instagram to answer 24 hours later (some times even less than 24 hours), the charla messages never go to customer. This leads to problems, as I think the customer is updated with my answer, but the
Messages sync across platforms
When I reply to customers through messenger / Instagram / and or other platforms I would like the Charla chat for the given customer synchronized automatically in order to have full history of chat on both platforms. Currently Charla display
Chat flow tag rules
It would be great if the different tags when selected by the visitor, can send a different question message. Currently multiple tags send the visitor to the same question message.
Intégrer des canaux de communication supplémentaires
L’application devrait être en mesure de prendre en charge la messagerie de nombreuses autres applications telles que LinkedIn, X (TWITTER), TELEGRAM, etc., afin que Charla devienne le seul outil de communication.
2FA Integration
To increase account security adding 2FA authentication can secure account
Recent Comments
Protecting Owners account
YehiaCustomization for notifications emails
YehiaSEO-friendly Knowledge Base with Custom Subdomain (CNAME) + Pre-rendering
YehiaEnhanced Ticket Status Policy
YehiaWhatsapp Templates
NAG