Goal To measure customer satisfaction and support quality by allowing users to rate their experience after a ticket is resolved. The Problem Currently, we lack quantitative data on how customers perceive our support interactions. Without a feedback loop, it is
Create new webhook event to push the final message and chat rating via webhook to an external source to show the chat has or has not resolved.
In chats, add a button to forward the chat transcript either as text body or txt file to a custom email domain/ or preset domain that is registered with the property. If feasible, allow a collection of chats to be
It would be interesting to enable an automation system that updates sources. The “Retrain Webpage” function can be configured to update the system daily, hourly, etc., so that the ChatBot has access to constantly updated sources. (Imagine a directory with
Add an option to make the chat-widget a bit larger on Desktop or tablets.
Albato is a similar tool to Zapier and was an AppsSumoDeal like Charla. Adding some basic Automations here like in Zapier would be great thing.
If the Chatbot provides links, these are not good to recognice. Make it bold, darker, or underline in the normal state.
As Charla Owner /Agency, I want to have the ability to change all options for my client accounts (like user image) or clients chatbots. At the same time I don’t want to be visible as agent in my clients properties.
Request: Allow embedding booking calendar within the chat via iframe perhaps? Please see sample attachment. This will increase conversions by a mile! Use cases for e.g., coaching, agency, tech businesses that require consultation or demo meetings. Additional Request: Since Charla
Recent Comments
Webhook improvements
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