Status: Open

Ability for 30 minute increments as many businesses operates this way.

It would be great if the backend were translated into another language; in our case, we would be delighted with Spanish.

Track openings and clicks of links in e-mail/ticket

widget.js is about 240kb, which is a lot. Can this be reduced?

In the new WhatsApp integration, when we send a customer a reply message, there is no tock available to show that the message was successfully delivered (as it does for normal chat). Can we get a confirmation tick to appear

Enable the support manager to manually select closed support tickets for conversion into knowledge base articles with AI assistance. This provides controlled curation of valuable support content for the knowledge base. Current Behavior: Support tickets are closed and archived Knowledge

Currently, the AI chatbot only provides text-based replies when referencing articles from the knowledge base. We would like the chatbot to be able to include direct URLs/links to the referenced articles in its responses. Current Behavior: AI chatbot participates in

As a support manager, I work with multiple companies (e.g., jujuhosting.com, rocketlauncherweb.com, univahost.com), all using Charla. Currently, I must log out and log in with different accounts to manage each organization. It would be incredibly helpful if Charla allowed users

Feature Request: Add the ability to recover accidentally deleted Tickets and Chats.