Status: Open

When the agent sends a video file, and the user clicks on it, it should open in a new window, similar to most live chat applications, rather than opening in the same window.

I see you already have GDPR consent mgmt in the chat widget. It would be great if this could be added to the website, not just the chat widget.

Telegram is widely used messenger along with WhatsApp and Meta Messenger. It provides a very powerful API with the ability of creating Bots supporting webhooks. Receiving messages and replying through this channel would be a great addition to the Charla’s

Now with the major update featuring multilingual bot, the strong next step would be to provide localization for the Dashboard and other elements like for example Emails which are sent by a ticketing system. P.S. I offer my help with

Drag and drop each article within each category to set the order it is displayed in the center in list view. This would work the same way you can drag and drop categories to order.

Toggle whether or not you want to display the category in the chat widget.

Having POST and GET APIs for the knowledge base would be a total game-changer, as it can be used to synchronize Charla’s knowledge base with internal systems or popular platforms like Notion or Airtable. I think we don’t need anything

Option to export knowledge base articles in CSV/ XML format.

Hello! 👋 I see no where to set a custom notification sound in the app. What this means is that it will automatically use the default notification sound to alert for new messages. The issue with a default notification sound