1) Immediate AI Agent Triggering Currently, users need to send two messages before the AI Agent responds. It would be more intuitive if the AI Agent activated immediately upon the first message maby in combination with the “Required Fields” request
It would be nice to have an event that can trigger when somebody closes the chat. This way we can trigger things to happen after the chat ends. In my case it would open up a separate contact button on
The title says it all. I’m looking for a way to trigger a Zapier workflow based on specific chat answer / stage, get data and send it back to the conversation. I am looking to replicate this step from Intercom
Please consider enabling Markdown rendering in the Chat Widget, at least for AI and Agent messages. AI responses often include bold text or links in Markdown, which would look much clearer and more professional if rendered. Without rendering, these elements
It may or may not be a bug, but in the Android app messages are not updated automatically, you need to leave the conversation and enter again to see the most recent messages.
Be able to completely manage contacts, delete them individually or in bulk, and create folders to organize them by properties. Additionally, have the option to delete contacts or be prompted to register a contact that arrives as a page visitor.
The option to hide the chat widget when outside of the scheduled hours.
Request to have customization of the following in emails sent to users: Colour, Font, Logo, Company Name, Personalized Header and Footer
We need images for the logo and links to create signatures. Right now, it only lets us use text.
Recent Comments
Self Service Portal
Raymond FurreNeeds fast improvement: Support Agents Tickets
NAGNeeds fast improvement: Support Agents Tickets
NAGChat Closure
NAGAbility to manually sort articles
NAG