Status: Open

We’re enjoying the platform, but have noticed support responses are taking several days, and the AI agent is not doing a grate job. I wish if you could tackle this issue and take our messages very seriously and not ignoring

I would like to have an automatic website indexing feature which scans the complete website including all subpages. For sites with numerous pages, manually entering every subpage is simply not a practical solution for building a complete knowledge base. I

Currently, when I use Instagram to answer 24 hours later (some times even less than 24 hours), the charla messages never go to customer. This leads to problems, as I think the customer is updated with my answer, but the

When I reply to customers through messenger / Instagram / and or other platforms I would like the Charla chat for the given customer synchronized automatically in order to have full history of chat on both platforms. Currently Charla display

It would be great if the different tags when selected by the visitor, can send a different question message. Currently multiple tags send the visitor to the same question message.