Status: Open

The widget is not retracted fully in offline mode, leaving very small space for messages

Translate the chatflows/greetings automatically based on site visitor browser settings

Please address the issue concerning chat sessions; they are lost once the user closes the browser.

Allow us to upload videos via the mobile app, it seems we can only upload images at this stage.

Currently to have any structure to messages you need to send multiple short texts. Ideally it would be nice to be able to make a few quick points and have them all in the one message without being condensed into

Export ticket history and data

In order to promote this service to business owners in Taiwan and other regions using Traditional Chinese, we hope you can add support for Traditional Chinese (including interface and bot replies).

In Chrome when you click on the agent’s picture, you cannot get to the sign out link. You can get to>>settings>>your profile – but you can’t sign out from there

I had to contact support to get help with this, Charla’s emails were bouncing. It would be very helpful if the admin could reset team members passwords.