Status: Open

When the agent sends a video file, and the user clicks on it, it should open in a new window, similar to most live chat applications, rather than opening in the same window.

I see you already have GDPR consent mgmt in the chat widget. It would be great if this could be added to the website, not just the chat widget.

Now with the major update featuring multilingual bot, the strong next step would be to provide localization for the Dashboard and other elements like for example Emails which are sent by a ticketing system. P.S. I offer my help with

Toggle whether or not you want to display the category in the chat widget.

Hello! 👋 I see no where to set a custom notification sound in the app. What this means is that it will automatically use the default notification sound to alert for new messages. The issue with a default notification sound

Currently, the chat flow and scheduling are based on a global profile, which applies settings uniformly for all members. To enhance flexibility and efficiency, we propose the following improvements: 1. Personalized Chat Flow & Saved Replies: • Allow individual members

It would be great if you could add form to email feature, So all customer inquires can be handled with this software

1) Immediate AI Agent Triggering Currently, users need to send two messages before the AI Agent responds. It would be more intuitive if the AI Agent activated immediately upon the first message maby in combination with the “Required Fields” request