Display Message, if no agent responds within a specific time frame
It would be great to schedule a message to appear if no agent responds within a specific time frame, such as 2 minutes.
Windows App Minimize On Close
As this is just an electron wrapper around the web app, their should be a toggle option to allow the window to minimise on close, rather than close completely. Its one of the big bug bears with non native windows
13 Nov
Multiple triggers to generate a chatflow response
In other chat systems you can combine multiple triggers to generate the required “chatflow” response. So, for instance, you could have the time on site PLUS day of week, etc.. I have attached the options that are in Jivochat as
Chatflow sequences based on answer given
For example, when a customer is asked to leave a message and email, in Jivochat for instance, it asks for the name and email as a separate field response prior to then asking for the question. Having multistep chatflows could
Chat Closure
When you archive a chat, customer should auto receive a message [Chat Ended]and the chat box should automatically close down. The way it is, there is no signal the chat is over and customer is left dangling, wondering what to
Woocommerce Order Tracking
Can the ai bot or support have automatic answer when a user usbmits their order id so it tracks the order?
Media Files as training data in the Chatbot
Hi, do you have future plans to implement the attachment of media files (images, video, audio) from the knowledge base and have the Charla bot retrieve and display it in the chat or inbox?
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Knowledge base API
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Matthew2-Way SMS Chat
Andy