WhatsApp integration is available in Charla paid plans starting from $9/agent/mo. However, there are no additional per-message costs when sending/receiving messages on the WhatsApp channel.
Start Building Your WhatsApp Chatbot with Charla
Automate Replies. Unify Messaging. Streamline Support.
Bring WhatsApp Into Your Unified Support Workflow
Meet customers where they already are. If your customers spend their time on WhatsApp, your business should be there too. Charla WhatsApp integration helps you be present where your audience already talks.
Whether it’s an automated WhatsApp chat or a live-agent session, teams can collaborate on replies, share internal notes, knowledge base articles, and handle conversations faster and more effectively.
Whether it’s an automated WhatsApp chat or a live-agent session, teams can collaborate on replies, share internal notes, knowledge base articles, and handle conversations faster and more effectively.
A Lightning-Fast Setup That Takes Only Minutes
Setting up Charla’s WhatsApp integration is fast, simple, and requires no technical effort. Just connect your WhatsApp Business number through Charla’s guided setup using WhatsApp official Cloud API, and you’re ready to go.
Charla supports both dedicated WhatsApp Business numbers and coexistence with your existing number, allowing you to use both accounts at the same time. Your team can manage support conversations in Charla while your existing number continues to operate normally — no interruptions, no conflicts.
Charla supports both dedicated WhatsApp Business numbers and coexistence with your existing number, allowing you to use both accounts at the same time. Your team can manage support conversations in Charla while your existing number continues to operate normally — no interruptions, no conflicts.
Bring Your Charla Chatbot to WhatsApp
Once connected, your AI Chatbot can instantly handle customer questions by pulling answers from your FAQs, knowledge base, documents, and linked resources.
Customers get quick, accurate responses right inside WhatsApp, and your team can step in anytime for more complex conversations. It’s a seamless way to extend your support automation to one of the world’s most used messaging channels.
Customers get quick, accurate responses right inside WhatsApp, and your team can step in anytime for more complex conversations. It’s a seamless way to extend your support automation to one of the world’s most used messaging channels.
Capture Customer Feedback
Ensure you provide top-notch customer service using our Customer Feedback functionality. Gain insights into what concerns or delights your customers, all while identifying your top-performing agents.
With our WhatsApp Flows integration, customers can share their thoughts inside the WhatsApp App without leaving the chat. Simple, seamless, and highly engaging.
With our WhatsApp Flows integration, customers can share their thoughts inside the WhatsApp App without leaving the chat. Simple, seamless, and highly engaging.
Live Translations
Serve international audiences effortlessly. Charla translates incoming and outgoing WhatsApp messages as you chat,
supporting 45+ languages so your team can focus on solving problems, not navigating language gaps.
supporting 45+ languages so your team can focus on solving problems, not navigating language gaps.
Omnichannel: One Inbox, Every Channel
Charla goes far beyond WhatsApp by giving you a single place to manage every major customer communication channel. Connect Messenger, Instagram, Email, your website live chat, and even custom workflows through Zapier — all feeding into one unified inbox.
No matter where conversations start, Charla brings all your channels together so customers can reach you anywhere, and your team can stay organized and in sync.
No matter where conversations start, Charla brings all your channels together so customers can reach you anywhere, and your team can stay organized and in sync.
Why Choose Charla for your WhatsApp Chatbot?
1
Official WhatsApp Cloud API
Charla is built exclusively on the official WhatsApp Cloud API, ensuring every integration is secure, private, and fully compliant with Meta’s standards.
2
No Per-Message Cost
Forget about hidden fees or surprise charges. With Charla’s WhatsApp Integration, every message is free—no extra WhatsApp API costs, no per-message billing.
3
Train Once Deploy Everywhere
No need to repeat the work. With Charla, you train your chatbot just once, and it instantly works across all your channels—WhatsApp, your website widget, Messenger, and any other integration. One setup, unlimited reach.
Frequently Asked Questions
Setting up is simple. Connect your WhatsApp account under the Integration tab. You can follow our walkthrough as well.
Charla uses the official WhatsApp Cloud API, ensuring enterprise-grade security and reliability. No hacks, no QR code workarounds—just a fully compliant, seamless connection you can trust.
Keep the flexibility you need. Charla supports WhatsApp Co-existence, so you can use both Charla and your WhatsApp Business App simultaneously. No disruptions—just smooth collaboration across platforms.
Get up and running in 2 minutes with our Quick Setup Wizard
