Agent : Chat status

Charla Feature Requests Agent : Chat status

7 months ago

open1

Enable the agent to switch the status from closed to open, as currently, once the chat is closed, there is no method available for the agent to reopen it.

1 Comment

NAG

This user was created automatically by the IdeaPush plugin.

1 Comment

NAG

September 28, 2024

Reply
I understand now; it appears that the chat session will reopen automatically once the agent or the user initiates a new chat.

This idea can be closed.

Thank you all for the great platform.

Agent : Chat status

NAG

1 Comment

NAG

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