Agent : Chat status

Agent : Chat status

Charla Feature Requests Agent : Chat status
4
11 months ago
NAGOC
open1

Enable the agent to switch the status from closed to open, as currently, once the chat is closed, there is no method available for the agent to reopen it.

1 Comment
NAG

NAG

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1 Comment

  • NAG

    September 28, 2024
    Reply

    I understand now; it appears that the chat session will reopen automatically once the agent or the user initiates a new chat.

    This idea can be closed.

    Thank you all for the great platform.

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