Email Formatting Issue in Ticket System
Hi everyone, Could you please take a look at the issue with how emails are displayed in the ticket system? Right now, they’re difficult to read and poorly formatted — I had to open my email account directly just to
02 May
Request: In-Widget News & Updates Announcement Feature
It would be great to have a built-in “News & Updates” feature directly within the widget. This would allow us to share quick announcements or important updates with our visitors without relying on a separate app. Ideally, it could appear
30 Apr
Multi-Language Support for Articles in Widget
It would be helpful if the widget could automatically translate the articles when the language changes — or at least let us write versions in different languages. Since we serve customers globally, this would really improve the experience. I also
29 Apr
Ticket Layout Needs Fixing on Mobile
Could you please take a look at the ticket view on mobile? The text appears squeezed and poorly formatted, which makes it hard to read. It would be great if the layout could be adjusted for better readability on smaller
29 Apr
Form Title
Please adjust the form title location by placing it within the form container and reducing its text size. It does not appear visually appealing, as shown in the attachment with two bold messages stacked under each other.
Tickets do not appear on the mobile app.
I noticed the ticket section isn’t available on the mobile app. Are there any plans to add it? If not, it would be better to route all email messages directly to the chat section. and I recommend in another feedback
Route Incoming Emails to Chat, Not Tickets
Please make sure that when customers send us emails, they appear in the chat section of our dashboard, not as tickets. This is how most live chat platforms like Intercom handle it, and it helps keep conversations organized and easier
Prevent Tickets via Visitors
I would like to suggest adding an option to prevent visitors from creating tickets when they send us an email. Tickets should only be created by agents.
28 Apr
Email Flow : Visitor has been offline
When a visitor is offline, they receive an email, which is great. However, when the visitor replies to that email, it creates a ticket instead of continuing the chat session. Is this normal? Shouldn’t their reply appear in the chat
Mobile Bug
Please resolve a bug in the mobile app where messages sent to users do not arrive immediately, requiring users to refresh to view them. Note: Messages arrive fast when using the dashboard.
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