Mobile Bug
Please resolve a bug in the mobile app where messages sent to users do not arrive immediately, requiring users to refresh to view them. Note: Messages arrive fast when using the dashboard.
One Conversation = One Topic
It would be great if you could add an option like Intercom, where users can’t reopen a closed chat and must start a new one. Having one long chat thread with the same user can get confusing, especially when they
Video attachments not recived
I have been testing the email functionality and noticed that it is not forwarding video attachments, only images. Could this issue be resolved? We have numerous clients who send us clips of their dashboards or videos from their phones for
27 Apr
Improving Ticket Reply Flow
Please move the reply box below the latest incoming customer message. This follows best practices because it ensures agents read the conversation before replying, keeps a natural conversation flow, and reduces mistakes. Optionally, you can add a “Reply” button at
27 Apr
Embedding in Saved Replies
Could you kindly enable the embedding of JavaScript or images into the saved replies? If possible, allowing images for now would suffice, as we occasionally need to share visuals with our clients.
Widget refresh issue
Currently, when we make an update, it doesn’t show up immediately on the widget. End users have to refresh the page to see the changes. The same happens when an agent goes from offline to online — users won’t know
Voice messages
Enable end users to send voice messages to enhance their overall user experience.
RTL Languages
Please enable the widget to detect RTL languages automatically and adjust the style accordingly.
26 Apr
Coloring
This is mainly a cosmetic idea, but it could make a big impact. It would be great if we could control the color of this area, with the option to either upload an image or create a gradient color.
ChatGpt API
Hi! We’d like to use our own ChatGPT API for translation. The current translations aren’t accurate, and we’re not sure which API you’re using. Unfortunately, we can’t rely on it. Thanks
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