25 Apr
icons
Can you please give us the option to change the icon to this section, and also the Whatsapp , or change it to a more modern minimalist, & outlined icon. Thanks
25 Mar
Bullet List
Please allow us to add bullet points. It is not logical to have them all as one paragraph for the user.
Video files
When the agent sends a video file, and the user clicks on it, it should open in a new window, similar to most live chat applications, rather than opening in the same window.
Auto translate chatflows/greetings
Translate the chatflows/greetings automatically based on site visitor browser settings
chat sessions lost
Please address the issue concerning chat sessions; they are lost once the user closes the browser.
Copy & Pase (image)
Allowing users to paste images directly into the chat while conversing with a support team would streamline the process. Currently, users must take a screenshot, save it to their PC, attach it, and then send it, which is a lengthy
upload videos via mobile app
Allow us to upload videos via the mobile app, it seems we can only upload images at this stage.
Saved Replies on mobile app
Saved replies are not available on the mobile app, which is very important for us.
28 Sep
GDPR – Privacy Policy URL
Could you please enable the redirection of users to our own GDPR – Privacy Policy URL instead of Charla’s? What is the benefit of concealing the Charla logo if it redirects users to a Charla page? Thank you.
Agent : Chat status
Enable the agent to switch the status from closed to open, as currently, once the chat is closed, there is no method available for the agent to reopen it.
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