open3 months agoJust in case the user closes the widget and the agent sends a message afterward, can we still show a popup message in the chat row?
Also, you've ad...Read more
open4 months agoTo provide a seamless experience and maintain accurate user histories, we should ensure that users are uniquely identified even when they sign in from...Read more
open2 months agoWhen a user is chatting with a customer, they may need to escalate the conversation to a higher-level agent. In such cases, the ability to transfer or...Read more
NAG